The advent of the second millennium has brought in its wake a transformation in the mind-set of the consumers. The expectation of consumers has risen exponentially. This trend is here to stay and companies have to gear up towards keeping their customers totally satisfied. The business processes have to begin and end with the customers. All of us at BTEC abide by this very principle. Our quality policy emphasises on not only meeting the customer expectations, but also exceeding them.

The automobile industry worldwide is undergoing change; one welcome change is the incorporation of ‘Care for the environment’ theme in all the activities. We have enthusiastically worked towards making our products environment-friendly and at the same time internationally competitive. The continuous improvement in methods, processes and technology has ensured that we remain amongst the best by delivering high quality products to the customers. We believe that we are not merely making Heat Exchangers, but products that make our customers happy, thereby instilling in us a great sense of pride.

Our products, practices and equipment will continue to be benchmarked against the world’s best. We are sure of sustaining this momentum. I am grateful to all our customers, suppliers, technology partners and employees for placing their trust in BTEC. I assure you that your trust in us will motivate us to further improve our performance. Our commitment to our goals will make your decision to associate with us a rewarding investment.